If you have problems using any of Integra applications, then as a first step, please compare the application’s actual behaviour with the behaviour as described in the helpfile. If this does not resolve matters, you should report the problem initially to your own IT Department or Systems Administrator. The most effective way to raise issues or queries with us is by sending an email to the self service facility at selfservice@capita.co.uk. Registered users of the service can track their queries and the query responses online.
The full contact details for the regional offices of Capita Integrated Business Solutions are given below.
Capita Integrated Business Solutions, Marshalsea Court, 23 Merchants Quay, Dublin 8.
Telephone:+353 (0) 1 418 3100 email dublin.helpdesk@capita.ie
Capita Integrated Business Solutions, The Spirella Building, Bridge Road, Letchworth, Herts. SG6 4ET.
Telephone: +44 (0)1462 476 810 email ibs.helpdesk@capita.co.uk
Capita Integrated Business Solutions, 1603 C.C Wu Building, 302–308 Hennessy Road, Wan Chai, Hong Kong.
Telephone: +852 2838 1630
You can visit the Capita Integrated Business Solutions website at www.capita-ibs.co.uk for information on services, product news, upcoming events etc. The website has a Customer Area which gives you access to some additional downloads and links to the Integra User Group.