Dental Services
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Frequently Asked Questions

ARR Guidance - How to complete the ARR and calculate NPE/NPEE

Select the following link for guides on how to complete the ARR and also for examples of how to calculate NPE/NPEE for your practice.

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Ask Us

Click the following link for our knowledge base which is full of useful information.

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Managing your Compass Account

Select this guide for a step by step instruction on resetting your Compass account.

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How to Add and Remove a Performer on a Contract

Select the below guide for a step by step instruction on adding/ removing performers from contracts. (If there are any changes to NPE/NPEE as a result of adding or removing performers remember to complete a Compass authorisation form and a Contract allocation form and submit this to your local team. These forms can be located and downloaded from our "Compass Help and Guidance Page").

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View and Amend Performer's NPE/NPEE

Select this guide for a step by step instruction on amending/ entering your performers NPE/ NPEE on your contract for the current financial year. (After amending a performers NPE/NPEE remember to complete a Compass authorisation form and a Contract allocation form and submit this to your local team. These forms can be located and downloaded from our "Compass Help and Guidance Page").

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How to View Activity

For a step by step instruction on obtaining your current financial year UDA activity

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How to Resolve the Most Common FP17 Errors

For details of the most common FP17 erorrs and how to correct them in Compass

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NHS Choices Provider Login

Update NHS Choices Information

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Forgotten Password

If you have forgotten your password or memorable word please click on the link beneath the picture below.

Forgotten Memorable Word

If you have forgotten your password or memorable word please click on the link beneath the picture below.

Compass Guides

For Compass Help and Guidance

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Account Blocked or Forgotten Username

If you have forgotten your username or your account has been blocked please contact one of the below: For health body users: Your local Compass administrator. For dental practice employees: Your practice administrator. If you are an administrator, please contact our helpdesk using the details below: Telephone: 0300 330 1348 Email: nhsbsa.dentalservices@nhsbsa.nhs.uk Our helpdesk service is open from 8.00am to 6.00pm, Monday to Friday.
NHS Choices Provider Login

Update NHS Choices Information

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Forgotten Password

If you have forgotten your password or memorable word please click on the link beneath the picture below.

Forgotten Memorable Word

If you have forgotten your password or memorable word please click on the link beneath the picture below.

Compass Guides

For Compass Help and Guidance

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If you have forgotten your password or your memorable word - Please Click Here
If your account has been blocked or you have forgotten your username - Please Click Here
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